SARA Archive Administration
Troubleshooting and support (2nd and 3rd level support)
Reachable at any time: Your competent contact person is available at all times. If you operate SAP Basis Support in your own company, personnel bottlenecks may occur. If your SAP employees are absent due to illness or vacation, there may be no equivalent replacement available.
In earlier product generations, databases from various third-party providers were used - primarily Oracle and Microsoft SQL. However, this has changed with the introduction of the new database generation SAP HANA.
Use of Secure Network Communication
SAP Basis consists of three layers: a database layer, an application layer and a presentation layer. The database layer manages all the data of the SAP system in a database located on the database server and administered by a database management system (DBMS). The database supplies the connected SAP applications with the required data, data tables or system control tables. It also receives and stores new information generated by the user.
The following figure shows the logging for the SAP standard group "SUPER". For this group, all activities are recorded in all clients.
"Shortcut for SAP Systems" is a PC application that simplifies or even facilitates many activities in the SAP base.
If not, view the detailed status and log information for all support packages in the system.
In addition, the increasing digital networking with business partners offers further attack points on your SAP system.