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SAP Basis
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SAP Basis
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SAP Support - Links
Dedicated Support Teams
Preconfigured setup and ready-to-use business processes
Holistic, tailor-made accompaniment across solutions and lifecycle phases
Your contacts
Contact points for tracking metrics to support users and process-specific introductory metrics
Is that a bug or a feature?
SAP Preferred Success
Building skills with a wide range of services and educational content
SAP CERTIFICATIONS
Emergency contact details
Professional customer service for your SAP applications
No additional costs in Enterprise Support
Learn more about our three-level support process
customer area
HPC Software Maintenance for SAP - More than SAP Support
Detailed Release Guide
Why we are your competent partner
Enterprise Architecture and Roadmap Design
Service and Support Partners
Quick Support
Application lifecycle management
Manage, monitor and optimise your SAP solutions and business processes
Development of value added and value assessment
Tailored to your needs
Continuous deployment approach monitored with DevOps
We'll pull you out
SAP SUPPORT AND MAINTENANCE
End-User Support
Support / Ticket Form
WE TAKE CARE OF YOUR IT REQUESTS
SAP IT SUPPORT SIGNIFICANTLY RELIEVABLE BY AI
architectural planning
Definition SAP AMS
Relief for teachers
Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
New SAP support programme paves way to the cloud
Enterprise Support
SAP SUPPORT FROM IT SUPPORTER VIEW
Troubleshooting & Troubleshooting
Ensure business continuity and availability
What we do for you
Access to a pre-configured demo environment enriched with sample data
Cloud Services
HOW CAN YOUR COMPANY BENEFIT FROM US?
Minimise modifications and customisation
Strengthen your team's skills
Innovation and advice
Next Generation Support for the Intelligent Enterprise
Cyber security and compliance
Find Product Documentation
Rapid stabilisation of high performance solutions
Comprehensive portfolio
SAP Business Journeys
PaaS and DevOps
Comprehensive service portfolio with clearly calculable results
Our SAP support gives you time and space
Functional Application Support
Unified SAP support to ease the way to the cloud
OUR OFFER
SAP MaxAttention
SAP ActiveAttention
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
Service and Support Offerings
SAP defined project team
Minimise modifications and customisation
SAP Application Management
Analysis Solutions and Data Management
3rd Level Support
Exciting projects for the IT department
Learn how to develop fast, flexible, and advanced cloud applications
SAP LICENSING ADVISORY SERVICES - ADVANCED
Features
Prevent problems before they occur
Expert help - anytime, accurately and anywhere
Advanced support and target SLAs
Collaboration with SAP Support Experts
New SAP support programme paves way to the cloud
Optional in addition to Essential, including SAP Preferred Success:
Continuous deployment approach monitored with DevOps
Maintenance
SAP Application Management Services (SAP AMS)
Innovation Services
SAP Solution Manager
Innovation and added value
Professional customer service for your SAP applications
Preconfigured setup and ready-to-use business processes
Online Meeting
SAP SUPPORT AND MAINTENANCE
Proactive monitoring and notification
First Level Support
Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
2nd Level Support
Reduce downtime and provide stability
Set a Target Architecture that Fits SAP's Solution Vision
All key SAP cloud solutions
Contact points for tracking metrics to support users and process-specific introductory metrics
Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations
What can customers do today?
MANAGED SERVICES
Outsourced SAP Support frees up IT resources
Comprehensive Hybrid Operation
Ensure business continuity and availability
SAP Notes or Notes
Find Product Documentation
architectural planning
Consistency of technical architecture with SAP security products and solutions
Where is the app in SAP ONE Support Launchpad?
SAP SUPPORT
No additional costs in Enterprise Support
The quick look at the SAP Support connection
Manage, monitor and optimise your SAP solutions and business processes
Software Service for SAP (SAP BASIS)
Definition SAP AMS
COMMERCIAL & NEGOTIATION SUPPORT
A lean team for digital innovation and continuous innovation cycles
Innovation and advice
Functional design and architecture analysis and functional gap assessment
Lead preparation based on best practices for business processes, architecture, and strategies
Strengthen your team's skills
Monitoring 24/7
Optional in addition to Essential and Advanced:
Predictable results
Is that a bug or a feature?
SAP CERTIFICATIONS
Development of value added and value assessment
Keep systems at peak performance
SAP Licence Support Centre
Enterprise Support
Our SAP support gives you time and space
Realisable value creation plan
SAP Consulting
Identify areas for improvement and train the workforce for new technologies
Identification of critical gaps and optimisation potential
Comprehensive service portfolio with clearly calculable results
SAP Base Services
Relieve your employees
scope of solution
Guaranteed service levels for your operational security
Standard Support targets in-house solutions
Economic strength with trustworthy expertise
Whether after a successful joint project or as a new customer, we support you!
Flexible and individual support models
PCoE (Partner Centre of Expertise) Certified
Integrated Launch Activities
Technical application support
SAP Preferred Success
3rd Level Support
Software Service for SAP (SAP BASIS)
Interested in our services?
New: SAP Transformation Hub
Guaranteed response and problem resolution time
Optimise your SAP environment today
No additional costs in Enterprise Support
Manage and control your SAP environment with ease and accountability
Consistency of technical architecture with SAP security products and solutions
The concept of SAP MaxAttention
Broad portfolio of references
Proactive Success Critical Support
Experts on Demand
All SAP solution landscape and deployment scenarios
Prevent problems before they occur
Next Generation Support for the Intelligent Enterprise
Identify areas for improvement and train the workforce for new technologies
Service and Support Partners
SAP Application Management
CONCLUSION
Identification of critical gaps and optimisation potential
Service Manager with SAP Know-How
Proven secure connections and data for highly regulated industries
Help Desk
Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements
Current systems - anytime
SAP HCM and SAP SuccessFactors
SAP's new, simplified service and support portfolio is specifically designed for the cloud
HOW CAN YOUR COMPANY BENEFIT FROM US?
Whether after a successful joint project or as a new customer, we support you!
Enterprise Support
1st Level Support
Exciting projects for the IT department
SAP Notes or Notes
Newsletter
Create a Security and Compliance Roadmap
WE TAKE CARE OF YOUR IT REQUESTS
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
SAP SUPPORT
A lean team for digital innovation and continuous innovation cycles
Reduce downtime and provide stability
Access to Customer Success Experts
SAP LICENSING ADVISORY SERVICES - ADVANCED
corporate architect
Innovation and added value
Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
The quick look at the SAP Support connection
scope of solution
What is the added value of Enterprise Support?
SAP Help Portal
Select a Service
Tuning for high performance and scalability
MANAGED SERVICES
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