WE TAKE CARE OF YOUR IT REQUESTS
Advanced support and target SLAs
Please do not hesitate. Every request also helps us to improve the system and our working methods.
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
Hosting Support Services
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
A focus area "Service & Support" is included as part of the classic CCC topics with the working group.
Are you looking for answers to specific questions? Or are you looking for a special post? Just talk to us.