All key SAP cloud solutions
SAP Help Portal
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
PaaS and DevOps
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
Artificial intelligence ensures that the customer can talk to the system - keyword Conversational AI.
With these and many other challenges, our customers come to us daily and are served with a first-class SAP support! Would you like to get a picture of your counselling partner in advance? An overview of our contacts can be found here.