Guaranteed service levels for your operational security
The concept of SAP MaxAttention
The tool records specific process steps, while the user operates the SAP R/3 4.6C application we use. Here's how. Together with the user of a department, a transaction is triggered in the ERP system. The recording of the process takes place simultaneously in the background. It can then be displayed as often as you like in the "see it mode" of the ondemand software. An extension is the playback in the "Try It" or "Do It" mode. In this case, the tool moves the end user to the appropriate input fields of the mask during the SAP session with the cursor. It does not matter whether the user works in a test environment or in the production system for self-training. The Do It variant shows the ERP user in a small window, where the next step in the SAP application has to be taken. In this form of knowledge transfer, the specialist user works independently according to the workflow scheme configured in the SAP system. The advantage: After a basic instruction, the other intensive support is almost completely eliminated. If there are changes in the process flow, the recorded film can be adjusted in the right place. After republishing the sequence, it will be available to ERP users. In our company, we have stored and published the complete instructions on the intranet. All SAP users can view the films recorded in XML format. If the employee has appropriate permissions, he or she will be guided through the transactions. If he has any questions, he has an online help. If it is not enough, the records can also be published as a Word file. For 18 different reports in the SAP module for project control, Word documents in a volume of about 100 pages are generated automatically by the ondemand tool. These files are available with full table of contents, page formatting, screen screens and, if necessary, reports (in Excel format). In about four weeks we recorded all SAP modules using the Personal Navigator and documented them as described. The offer can be revised and extended at any time. After a rollout, users often want more advanced functions that go beyond the standard runs. The tool is also suitable for documenting these. For a later integration test, the records shall be used to compile the documentation.
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
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Mainly the internal IT staff take over the maintenance, which could instead also push the further development of their own digital processes and applications. A resource conflict is inevitable. Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
In this way, we ensure the transparency of our activities.
However, they are often hindered and ineffective in these properties by the presence of an SAP parallel universe.