Holistic Customer Care
By delegating your SAP application management to a trusted AMS vendor, you enable your internal IT department to focus on its core competencies and realise innovation. This way, you can relieve the burden on your professionals and give them the opportunity to focus on more strategic tasks.
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
SAP Enterprise Support
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
In regular audits, TÜV Rheinland checks compliance with the ISO conditions. In 1995, FIS was awarded its first ISO 9001 certification. The most recent audit was carried out in accordance with ISO 9001:2015 and FIS confirms the use of a modern management system in compliance with quality management standards.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA.
Other requests still require access to the solution's backend.