Technical application support
SAP Message Processing
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
Over the last ten years, the company's growth has accelerated once again: In 2008, Safety Control GmbH was acquired in Mühldorf, and in 2013, Böhnke + Partner GmbH in Bergisch Gladbach. From 2013 to 2014, a new production site in India, a new logistics centre in Wuppertal and a building complex with expanded production and storage capacities for the production site in China were created. In 2016, Schmersal founded the new business unit tecnicum for services and at the end of 2017 a subsidiary in Japan.
Building the foundation for your smart business
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how. Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase. This approach enables a seamless transition from the Hypercarephase to Application Management Services.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Together with the user of a department, a transaction is triggered in the ERP system.
Each request to the service is catalogued by a ticket system and then processed.