Identification of critical gaps and optimisation potential
Innovation services and solutions
Unlike other hostels, all our contacts are in Germany. Also those who take the phone off at night by 2.
For more than 10 years, we have been providing ITIL-compliant outsourcing support services to international customers in German and English. With a fully developed infrastructure, we process an average of 15,000 tickets per month, partly also as a 24/7 service (service time and call availability). German and English are our main service languages. We support IT companies offering SAP solutions and SAP services to their customers. Our customers include SAP Service Partners, SAP Hostingpartner, SAP itself and end customers. We provide functional and technical support for our customers and support them with implementations, migrations, monitoring or maintenance activities of SAP solutions. Our AMS expertise is not only in the SAP environment. Due to our many years of experience in the support of non-SAP based solutions of our customers, we are also the right partner in this area for the maintenance and support of your applications.
SAP Preferred Success
Choose the times you want to use our support. On request, we will be there for you 24/7 and will work with you to create an individual concept for your needs.
In order to allow small internal SAP teams to focus on their daily business, outsourced support provides an enormous support help. Your SAP employees no longer have to solve any problems themselves, won't be ripped out of their day-to-day operations, and can dedicate themselves to efficiency-enhancing projects to drive your business forward. A big advantage is also the speed of the fixes due to the service provider's many years of experience with bugs already encountered from other customer systems. This will speed up troubleshooting and help you identify the problem behind a failure.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
We also provide advice and support throughout the negotiation process.
In our case, this happens not only with careful audits that are supervised by SAP every two years, but also in cooperation with SAP SE and SAP customers, whom we support as subcontractors of SAP.