Consistency of technical architecture with SAP security products and solutions
SAP Message Processing
The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
"With the AMS services, Salt Solutions is keeping our backs clear and allowing us to use our IT capabilities for demanding, mission-critical projects," Björn Jodat summarises. At the same time, Salt Solutions helps us optimise our SAP system landscape. We benefit from both SAP know-how and the logistics expertise of Salt consultants.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
"As more companies combine on-premise systems and cloud programmes in hybrid IT environments, controlling and coordinating support for different solutions can significantly increase the complexity of IT operations," said Elaina Stergiades of IDC.
"With Salt Solutions, we had just successfully completed a workshop on SAP EWM and optimisations in the SAP ERP module Sales & Distribution," recalls Björn Jodat, Manager SAP in the Application Team at Schmersal.