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Comprehensive Hybrid Operation
Almost a fifth of them were positive or neutral about the more "expensive" support model Enterprise Support. A total of 42% of those surveyed see this as a low or no added value. Interestingly, almost 40 percent did not say anything about this topic. Nevertheless, a positive trend is emerging. In a similar survey last year, nearly three-quarters of the participants said they had little or no added value to Enterprise Support. "The benefits of Enterprise Support, such as free services, have not yet been widely publicised by customers. The Enterprise Support Academy launched by SAP, which is an educational institution, is promising, but should receive even more attention," concludes Andreas Oczko. Nevertheless, SAP is still calling for standard support to remain in focus. The performance of this support model, which is also paid a significant maintenance rate, should not only include a minimum of service levels. We need to create more transparency about what service is included in which support contract. The information day is free of charge for SAP customers, it presents topics around enterprise support. The target group is customers who have an Enterprise Support Maintenance Agreement or are interested in it.
The SAP provides support packages (SAPK-60735INEAHRCGB, SAPK-60736INEAHRCGB) and SAP Notes (2122631, 2106115, 2106114, 2 126181), a new class that makes the P60 control certificate easily displayed in the ESS. The class CL_HRESS_P60_GB is in the package PAOC_ESS_PER_GB. With the GET_FORM_DATA method, you can access a form directly as a PDF and install it into your own application. To do this, you specify the personnel number of the person and the corresponding parameters of the type HRESS_T7GB_ESS_F as the import parameter.
Support Services
SAP offers a whole range of services and tools here. The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate. Examples include SAP S/4HANA Adoption Starter, Business Scenario Recommendations, SAP Transformation Navigator, SAP S/4HANA Readiness Check and extensive benchmarking with the help of SAP Innovation & Optimisation Pathfinders. As part of our SAP Enterprise Support, our customers receive active expert help and a structured approach using SAP Value Maps. The SAP Mission Control Centre helps our customers with complex issues to integrate our new solutions such as SAP S/4HANA. It collects experiences from early adopters and implementations at customers, where complex hybrid solutions with large data volumes are built. With this project experience, we are expanding our maintenance offering, for example with Meet-the-Expert Sessions of the SAP Enterprise Support Academy. We also publish best practices for analysis and quick solutions to technical problems in SAP Knowledge Base Articles.
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"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Our SLA offers multiple levels of support for systems and business applications.
Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.