2nd Level Support
Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
We successfully completed the 200,000 chat this year the week before last. We talk to our customers in over 5,000 chats a week. We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves. In addition, awards are a good way for customers to get a neutral rating. We are proud that ASP, the Association of Support Professionals, has awarded us the Top 10 Support Web Site Award.
Our support offer for you
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
We are a young and growing team with excellent expertise. Every service representative is well trained and is therefore an expert in this field. However, our advice is not limited to technical solutions. With comprehensive cross-industry and international experience, we always orient ourselves to the most up-to-date standards and help our customers on a business level if necessary. A special feature of our company is its proximity to customers. We are not a broad-based group, located somewhere far away abroad. Our headquarters in Germany, more precisely in Wuppertal, unite all employees under one roof to get to your problem solved faster and more efficiently - as a team!
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
In addition, efficient business processes are created to simplify the day-to-day work of all SAP users and increase effectiveness.
To ensure the communication of the ABAP systems also for the future, the SAP has provided the note 2738426.