Access to Customer Success Experts
SAP® Support - as needed
In regular audits, TÜV Rheinland checks compliance with the ISO conditions. In 1995, FIS was awarded its first ISO 9001 certification. The most recent audit was carried out in accordance with ISO 9001:2015 and FIS confirms the use of a modern management system in compliance with quality management standards.
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
Select Services, Training and Partners
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
With critical functions of the system this can even be 4 hours!
As a cloud hosting provider and AWS partner, we support both delivery methods.