Monitoring 24/7
SAP Roadmaps
SAP Support is available in the SAP Portal. Search for SAP hints here. You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
Support Services
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
Application management services significantly reduce system downtime and the associated sudden costs. Regular monitoring and the associated proactive error detection can prevent system failures. SAP AMS is also effective in the event of staff shortages. In case of illness-related outages, employees of the SAP service provider step in and compensate for your losses. At times of high utilisation, such as end-of-year inventory, AMS team members also support.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
With the reason that Deutsche Telekom is currently not available as a partner for a problem notification, you can open your message directly to SAP.
Use the direct line to our specialists and benefit from our support services exactly when you need them.