SAP Help Portal
Tailored to your needs
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
SAP Standard Support or Enterprise Support?!
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Any support request that we receive will only be completed after positive feedback from the user. The solution of each problem serves as the basis for another knowledge base entry for this project / solution.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business.
It is precisely with these solutions that our real-time channels are often used.