Next Generation Support for the Intelligent Enterprise
SAP SUPPORT FROM USER VIEW
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
Salt also supports Schmersal in Wuppertal with new processes and projects and, together with Schmersal, focuses on implementation close to the SAP standard. In addition to the high efficiency of standard processes and better maintainability, this is highly recommended and useful for upcoming SAP upgrades. The Salt consultants examine the relevant processes, explore the available options and evaluate the advantages and disadvantages of a conversion. For the challenges ahead, Schmersal continues to firmly plan with Salt Solutions’ IT and logistics expertise, particularly in the EWM area.
SAP ENTERPRISE SUPPORT
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
Make the most of your entire SAP software. Our extensive support offerings include long-term support plans, on-site support and remote support.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS.
We are already working on scenarios to use machine learning algorithms in support.