Functional design and architecture analysis and functional gap assessment
Support
In fact, many companies are in a difficult position in terms of their SAP environment. Our specialists are regularly consulted about licencing costs, optimisation and compliance risks. Each time, they offer tailor-made solutions that are perfectly tailored to each customer's needs.
Salt also supports Schmersal in Wuppertal with new processes and projects and, together with Schmersal, focuses on implementation close to the SAP standard. In addition to the high efficiency of standard processes and better maintainability, this is highly recommended and useful for upcoming SAP upgrades. The Salt consultants examine the relevant processes, explore the available options and evaluate the advantages and disadvantages of a conversion. For the challenges ahead, Schmersal continues to firmly plan with Salt Solutions’ IT and logistics expertise, particularly in the EWM area.
SAP AMS
SAP ONE Support is not a separate support offering. It does not incur any additional costs and is provided via the existing SAP Enterprise Support offering. SAP ONE Support includes and complements SAP Enterprise Support. SAP companies SuccessFactors and Ariba already have a similar level of support. The basic offer can be supplemented by the premium offers SAP ActiveEmbedded and SAP MaxAttention. With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model. SAP ActiveEmbedded and SAP MaxAttention for On-Premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
The free telephone number "Call 1 SAP" is planned for this purpose.
SAP Support supports all types of dependencies, whether on-premise, cloud or hybrid.