First Level Support
External SAP support and comprehensive service to relieve your IT
The technical quality manager controls the IT aspects of your project, focusing on system reliability, security, scalability, data integrity and high performance. With the support of SAP Mission Control Centre, it secures your project, ensures uptime and a smooth start-up.
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We also offer our customers our proprietary tool for monitoring SAP systems free of charge. This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Because the IT department quickly lost a noticeable amount of pressure thanks to Salt Solutions' extensive SAP expertise, support was quickly expanded.
We provide information technology support for SAP solutions.