Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
OUR OFFER
In order to support your existing teams, our central European technical service team is responsible for remote monitoring and technical interventions and 24/7 operation. This service has already been honoured several times for its customer satisfaction, and our 25-strong team is always on standby to be there for you when needed. Technical support includes: Technical Incident Handling - urgent support if SAP's stability or performance is impaired / Technical services on-demand / System check-up on demand.
We operate globally, the quality of our services is world class. This is confirmed by numerous references from all over the world. We will gladly present them to you on request.
SAP for Me
In order to make it easier for companies to get into the SAP HANA Cloud, SAP unifies maintenance and customer service for On Premise and Cloud systems. SAP One Support offers coordinated support for in-house and cloud systems and is designed to ensure flexible and easy use of software in all operating scenarios. This should enable customers to switch to SAP Cloud powered by SAP HANA according to their individual requirements, while at the same time exploiting existing investments in local software solutions.
We offer the block-by-block solution of the software service support and targeted advice on SAP solutions. We run databases, monitor the SAP landscape, manage changes (transfer) and implement the update blocks, and set up backup/backup and system restore. In addition to the "Base" block, we resolve incidents 24/7, evaluate the need to change SAP Notes, databases, and operating systems for SAP applications. We install and deploy SAP Solution Manager. In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability.
The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support.